Hear From The People Who Matter

Imagine an online platform where people gather to chat about your brand in a controlled, safe environment. That’s Social Forum.

It gives you exclusive access to the intimate thoughts and feelings of your audience. We’re talking golden nuggets of information you won’t get any other way!

Engagement Chat-secure customer chat

“Social Forum combines the structure of a focus group with the buzz of social media, creating a perfect environment for candid discussions about your brand.”

Engage4Insights Chat Marketing tool

Unlock Tribal Secrets Overnight 

Forget everything you think you know about your customers.

The fastest way to get to the truth is with our exclusive audience-led chat platform - the first of its kind.

How It Works:

  • Live-Chat in groups: This familiar format puts users at ease. It also helps you, as an event host, to build rapport.
  • Engage candidly: Users share feedback openly just like they would among friends. Participate yourself or be a fly on the wall.
  • Download chat history: Export transcripts at any time, even during a live session, to assess later on.
Social Forum by Engage4Insights

Why You Need It:

As humans, we have a basic need to share feelings. Why not tap into that?

Our fun and friendly approach takes away the pressure of the spotlight, eliciting honest responses in a safe space.

It’s easy to use, high-energy, and audiences love using it so much they rave about their experience.

  • Gain a better understanding of what’s driving trends and patterns.
  • Make improvements based on candid audience feedback.
  • Use real-life insights to feed innovation and creative decisions.
  • Draw new connections between your product, how it’s perceived and how it’s used.
  • Build and strengthen your relationship with your audience.
  • Consistently outshine your competition and stay ahead.

Ready to watch your first group in action?

Raving Fans!

If you want quality insights & stronger relationships then let's talk. We love coming up with creative solutions.

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True Answers

I love the hands-on nature of this software, and the true answers we get from the listeners.

Hiding behind a keyboard seems to get more honest feedback than a room full of people where one or two generally set the tone of everyone else.

Ross Flahive NZ Content Director - NZME New Zealand
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Human Conversation with Customers

I got the chance to watch my clients have human conversations again with customers - rather than just read the data from a survey. Amazing what you find out when you actually chat with people rather than just ask them to tick boxes.

Wade Kingsley Founder - The Ideas Business
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Such a great concept

I was on last night watching in real time. Such a great concept and so easy to navigate. Lots of useful stuff in there.

Mike McClung NZME Chief Content Officer - Music Brands, New Zealand
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Open discussion and direct feedback

An easy tool to use for both internal and external marketing purposes, it creates a platform for open discussion and direct feedback. The Summary Report is a useful collation of the results of each session.

Claire Achilles Office Manager & Marketing Manager
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Easy, stress free chat with my past guests

I picked the topics for discussion and got honest opinions from past clients. Instead of me telling the decision makers what was needed for the future growth of the business, I can now pass on direct opinions from the clients to those who control the capital spending. It puts the top brass, who never see the clients, in touch with those who buy their product and enables me to validate the input I'm giving the PTB's. I'll keep using this program to make my management that much easier.

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Amazing client support, user-friendly software

Friendly layout, good graphics, easy to navigate for users. No login required for users which I believe enhances their experience (not having to create a username and password, allowing them to start interacting within seconds).

Unbelievably efficient client support - we had a report in our inbox within 12 hours of the first session, and the company was on-hand during first session to manage any issues.

Kate Harkness Operations Manager - Adelaide Strikers